Shipping & Returns
Free Tracked Delivery for order values of £40 and over.
Standard Tracked Delivery: 2-4 Business Days £3.95
We are unable to post on Bank Holidays and UK Public Holidays will effect delivery dates.
EU and overseas shipping: P&P on request, please email firstname.lastname@example.org for more information.
Our policy lasts 14 days. It is always really helpful to us if you let us know as soon as possible that you are returning something. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, please allow up to 10 days.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item by registered post to:
To return your order, please send your item by registered post to:
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.